1. Return Eligibility:

• Items must be returned within 30 days of purchase.

• Products must be unused, unwashed, and in their original packaging.

• Custom or personalized items are non-refundable unless defective.

2. How to Initiate a Return:

• Contact our support team at support@robefitters.com or call our customer service number.

• Provide your order number and reason for return.

• Our team will guide you through the return process and issue a return authorization.

3. Refund Process:

• Once we receive and inspect the returned item, you will be notified via email.

• If approved, the refund will be processed within 5-7 business days to your original payment method.

• Shipping fees are non-refundable.

4. Exchange Policy:

• We offer exchanges for size or color issues.

• Follow the same steps as returns to initiate an exchange.

• Exchanges are subject to product availability.

5. Damaged or Defective Items:

• If you receive a defective or damaged item, please contact us immediately.

• We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items:

• Gift cards, clearance items, and custom-made robes are not eligible for return.

7. Late or Missing Refunds:

• • If you haven’t received your refund, check your bank account again.

  • Then, contact your bank or credit card company, as processing may take time.

  • If you still have issues, reach out to us for assistance.